Mac Corner

Towson's on-campus Mac community may be small, but that doesn't mean OTS won't provide users with a full range of support services. In fact, over fall semester 2004, OTS is expanding its Mac services, as well as creating several new options for support.

In addition to a Mac Corner feature in each issue of TechTalk, here's what else we're providing:

Virtual Mac Support Team
Over the next month, a Mac support team will be formed consisting of three to four OTS Field Support staff members specifically trained to troubleshoot, resolve and support the Mac platform in addition to their general support roles.

Mac Corner Web Site
The Mac Corner Web site will be designed to provide Towson's on-campus Mac users with tips and resources for successful computing.

Users Group Meetings
To facilitate better communication, OTS Field Support plans to organize two Mac users group meetings per semester. These meetings, which will be facilitated by the Virtual Mac Support Team, will be tailored to topics chosen by campus Mac users. They will be held in an open forum style, with discussion and questions encouraged.

Web-Based Mac Users Registry
In the near future on-campus Mac users will be able to register their information online at the Mac Corner Web site. This will allow OTS Field Support to quickly communicate critical information to you, providing you with better and faster support that can be tailored to your machine if necessary.