Health Care Management Major

Internship Sites

This list of internship sites has been developed for Towson University health care management majors enrolled in HCMN 495. This list is also for potential and current health care management students, faculty and health services organization professionals.

Baltimore Surgical Associates, P.A.
7505 Osler Drive, Suite #310
Towson, Maryland 21204

http://www.bsa-pa.com/

This is a surgical practice located on the campus of St. Joseph's Medical Center in Towson. In this office, patients are seen, evaluated, treated, scheduled for surgery or undergo minor surgical procedures in the office.

Though interns are not expected to be involved in surgical procedures, they can be exposed to and be involved in:

1. Aspects of patient care: phones, scheduling, appointments, reception, scheduling tests, authorizations and pre-certifications.
2. Organizing and designing virtual or paper filing systems; filing patient charts, test results and dictated reports.
3. Billing and collections: generating patient and insurance bills.
4. Patient interactions: recognizing emergencies.
5. Procedure and test scheduling: scheduling surgeries, obtaining authorizations, transmitting accurate instructions to patients.
6. Management of medical practices: involvement in the overall picture of running an office in a medical practice, attend our office meetings, review and report on assigned journal articles, be exposed to various regulations and issues such as OSHA and HIPAA etc.
7. Medical information technology: Exposure to LANs and experience with their management, internet, web pages, billing software and word processing.

A prospective intern can design a course of training that would involve any one or more of the above available opportunities.

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Blakehurst Retirement Community

1055 West Joppa Road
Towson, MD 21204

(this site is only available to students in the Long Term Care Track)

http://www.blakehurst.com/

Blakehurst is a Continuing Care Retirement Community that consists of 277 apartments for independent residents and a 68 bed health center, of which 24 beds are assisted living and 44 beds are comprehensive care.

The intern will spend 50% of the work time in retirement community administration and 50% in the nursing home. There will be ample opportunity for the intern to work directly with residents and be exposed to all facets of running a small business. The intern will work on one or two major projects during the semester.

Minimum skills:

• Interest in considering a career as a nursing home administrator.
• Strong communication skills, both verbal and written.
• Basic understanding of accounting.
• Enthusiastic approach to working with the elderly.
• Willingness to participate in and learn all aspects of community
  services.
• Good organizational skills.
• Ability to follow directions, work independently, pay close attention to detail.
  
  

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CareFirst BlueCross BlueShield

10453 Mill Run Circle

Owings Mills, MD 21117

http://www.carefirst.com

In its 71st year of service, CareFirst, is the largest regional health insurer.  We have over 5,000 associates.  CareFirst is an independent licensee of the Blue Cross and Blue Shield Association, is a not-for-profit health care company which, through its affiliates and subsidiaries, offers a comprehensive portfolio of health insurance products and administrative services to more than 3.2 million individuals and groups in Maryland, the District of Columbia and Northern Virginia.  Through its CareFirst Commitment initiative and other public mission activities, CareFirst supports efforts to increase the accessibility, affordability, safety and quality of health care throughout its market areas. 

Projects and Duties:

Internships may vary depending on the individual and business needs.  From a health care perspective, the students will work with all segments and products.  Successful candidates will gain an in depth knowledge about the Health Care business.

    Projects will include:

• working on corporate initiatives and our long range strategic plan
• conducting market research
• analyzing market data
• conducting competitive analysis on various health related topics
• conducting segment research

Requirements:

• Must be a junior or senior undergraduate student or a graduate level student GPA 3.25 or above
• Major: Business, Computers, Science, Marketing and all other related fields

              ( Specific majors may be identified for specific intern positions. Specialized qualifications for

                specific positions will be identified in the positions descriptions)

Skills:

• strong written and verbal communication skills
• strong analytical skills
• must work independently
• experience using Microsoft Office, Excel, PowerPoint

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Comprehensive Obesity Management Program at GBMC

6535 North Charles Street, Suite 125

Baltimore, MD 21204

http://www.gbmc.org/bariatrics/index.cfm

Projects and Duties:

The student will work with the clinical program staff and the practice manager of the Comprehensive obesity management Program (COMP) at GBMC to prepare for the their upcoming renewal of their Center of Excellence (COE) certification.

The student intern will spend 100% of their time:

• standardizing patient records
• preparing data for computer entry
• entering data into BOLD software program
• collecting and compiling the COMP data manuals

The student intern will assist in making preparations for the COE site visit and will assist in compiling and presenting data requested as follow up to the site visit.

Requirements:

Student intern must have ability to think and work independently. A commitment to successful completion of the site visit is an absolute minimum requirement.

Skills:

• excellent communication and organizational skills
• be able to multi task and have full range of management skills needed to bring a complex project to full completion
• must be attentive to detail
• be able to think on his/her feet and appropriately share observations and ideas for improving the project completion timeline

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Dulaney Station
76 Cranbrook Road
Cockeysville, MD 21030
http://www.mosaicinc.org

Since 1984, Mosaic Community Services, a not for profit affiliate of The Sheppard Pratt Foundation has developed a comprehensive, integrated, and flexible behavioral health care system which offers an array of services throughout the Baltimore Metropolitan area.

Mosaic Community Services was created through the merger of Dulaney Station and ReVisions, making Mosaic the largest community mental health provider in Maryland.

Work Effort%:

• Program Development
• Marketing
• Grant Writing
• Business Planning
• Strategic Planning
• Organizational Development
• Developing Training Materials

Minimum skills:

• Good writing skills
• Computer Literacy
• Basic Understanding of Spreadsheet and Presentation Software
• Interest in Non Profit Organizations

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Greater Baltimore Medical Center
6701 N. Charles St.
Towson MD 21204
http://www.gbmc.org

The mission of GBMC HealthCare, Inc. is to provide medical care of the highest quality to each patient with a vision to be the leading community medical center in Maryland, committed to medical, professional and community education, and dedicated to the values of leadership, innovation, teamwork, compassion and excellence. GBMC has grown to become one of the most respected medical institutions in the state of Maryland. GBMC includes a 305-bed, sophisticated community hospital in Towson, plus a clinic in Baltimore City and clinics and hospital-owned physician practices at the Towson campus. GBMC is unique in many ways, particularly its specialization in state-of-the-art diagnosis, treatment and technologies, usually found exclusively in the realm of academic institutions. As the busiest surgical center in Maryland, GBMC is also one of the top surgical hospitals in the U.S.

Work Effort %:

• Administrative support to quality management/ performance improvement initiatives: this may include serving on committees/ task forces and playing in active role in implementing action plans. (30%)
• Support VP for Government Relations in networking and lobbying for select Health Care bills/ legislation. (25%)
• Participate in efforts to improve patient satisfaction (25%)
• Administrative support to other directors or executive staff. (20%)

Minimum skills:

• Computer proficiency in Microsoft office applications: particularly word, excel, and powerpoint presentation software.
• Effective written and verbal communication skills to be able to relate to all levels of staff.
• Familiarity with email systems and the internet.
• Ability to manage multiple priorities and maintain project completion

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Greater Baltimore Vascular Surgery

Physicians Pavilion West
6569 N. Charles St.
Suite 701
Baltimore, MD 21204

http://www.gbvs.org

Greater Baltimore Vascular Surgery (GBVS) is a comprehensive provider of vascular care serving the Greater Baltimore, Towson, Maryland, Southern PA, Annapolis, and Delaware communities, specializing in AAA, (Abdominal Aortic Aneurysm), peripheral vascular aneurysm, peripheral vascular disease, carotid stenosis, cerebral vascular disease, renal vascular disease, dialysis access, venous insufficiency, varicose veins, spider veins, sclerotherapy, DVT (Deep Vein Thrombosis), and vena cava filters.

GBVS offers an ICAVL fully accredited noninvasive vascular lab. We provide imaging of all vascular territories including, carotid, aortic, visceral, renal, iliac, arterial, venous, and lower extremities.

Our office located in the Physicians Pavilion West building, which is situated on the Greater Baltimore Medical Center (GBMC) campus.

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InterGroup Services, Inc.

116 E. 25th Street

Baltimore, MD 21218

http://www.intergroupservices.com/

Projects and Duties:

Expectations of the intern would include an initial meeting with key staff members to discuss individual roles/responsibilities within the organization. Working with their supervisor, the intern would identify any particular areas of interest and/or projects. Projects available to an intern will vary depending on the individual and the semester.

Projects may include assisting in:

• Research and literature review on various health related topics or initiatives

• Report writing

• Proposal development

• Grant writing

• Community coalition-building

• Community health planning activities

• Strategic planning on health related issues

Day-to-day duties may include:

• Analysis of reports or data

• Research

• Attendance/participation in committees of the council (note-taking and follow-up work, such as document preparation, letter writing, etc.)

• Assistance with administrative tasks (phone calls, mailings, copying)

• Coordination of volunteers

• Assist Executive Director and/or Program Manager as needed.

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LifeBridge Health

2401 Belvedere Avenue
Baltimore, MD 21215
http://www.lifebridgehealth.org

LifeBridge Health consists of Sinai Hospital of Baltimore, Northwest Hospital Center, Levindale Hebrew Geriatric Center and Hospital, Jewish Convalescent & Nursing Home and their subsidiaries and affiliated units, including LifeBridge Health & Fitness and the LifeBridge Medical Care Centers in Eldersburg, Mays Chapel and Reisterstown. Both Sinai and Northwest remain acute-care general hospitals with complementary clinical centers of excellence.

As one of the largest, most comprehensive and most highly respected providers of health-related services to the people of the Northwest Baltimore region, LifeBridge Health advocates preventive services, wellness and fitness services and programs to educate and support the communities it serves

Physician Services:
One of the region's finest teaching centers, LifeBridge Health takes a leadership role in advancing medicine and promoting extraordinary care. Here you'll find an environment where learning is a given and where the personal touch is part of the healing process.

Responsibilities Include:

Developing and implementing initiatives that build awareness of our programs and services.
Analyzing data regarding physician activity, satisfaction, healthcare trends, etc.
Building physician outreach strategies.
Basic PC abilities.

Minimum Skills Required:

• BS Degree or equivalent experience.
• Outstanding customer service skills.

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Maryland General Hospital

827 Linden Avenue

Baltimore, Maryland 21201

http://www.marylandgeneral.org/cportal/general/index.asp

Project Duties:The student will be primarily engaged in the reimbursement department of the hospital. Duties will include: participation in charge capture audits, assisting in the completion of the HSCRC Annual Filing and federal Medicare Cost Report, research of applicable state and federal law and regulations affecting hospital reimbursement, financial analysis, researching variances of actual volumes to budget, completion of various surveys and other projects as assigned. The student will also become familiar with the decision support system of the hospital, and will use reports in his/her analysis when needed.

The intern will at times be engaged in the patient accounting and financial services departments. Work efforts will include analyzing patient accounts, accounts receivable, and late charges, general ledger account analysis and various reconciliation's.

Skills:

The student is required to have excellent verbal, written and math skills. Computer spreadsheet expertise in MicroSoft Excel is necessary, familiarity with MicroSoft Word and Access is desirable.

Good accounting skills and an aptitude for detail work is highly desirable, as well as the ability to interact and communicate with all levels of personnel. The student must be able to work independently, and as part of a team, when needed.

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Maxim Healthcare Services

9525 Georgia Avenue

Suite 101

Silver Spring, MD 20910

http://www.maximhealthcare.com

Duties:

The student will be engaged in the day to day activities of a normal internal staff member. They must maintain a current awareness of the abilities and limitations of each field staff member. In doing so, they will learn the job description of various healthcare workers within the hospital atmosphere. In addition to working with external employees, HR files must be reviewed to assure compliance with all facility, state, and facility guidelines.

Working with the current recruiters in the office, the student will consistently counsel field staff members as necessary on performance or attitude. They will be documenting according to prescribed procedures and maintain an objective relationship with staff. Over time, they will be able to contact our current clients in order to employ new field staff.

They must possess the ability to identify and solve problems, use initiative and good judgment to reach quality decisions. They must also maintain an active involvement in issues of cost containment while effectively utilizing staff within specific guidelines.

Skills:

--Supportive of team concept.

--Organized, flexible, and attention to detail.

--Public relations ability, interpersonal skills, professional telephone manner.

--Business decorum and appearance.

--Computer proficiency in Microsoft Office applications.

--Basic understanding of accounting.

--Two step interview process
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Maxim Staffing Solutions

40 York Road

Suite 201

Towson, MD 21204

http:/www.maxhealth.com

Duties:

• Works directly with the Sales Recruiters in the office
• Develops and executes plans to recruit qualified medical professionals
• Interviews, hires and fires external field staff
• Learns and manages daily office operations
• Demonstrates a desire to set and meet objectives and to find increasingly efficient ways to perform tasks
• Completes work with accuracy and within company time frames
• Requires minimal supervision and is self-directed
• Protects and honors client (patient) and co-worker confidentiality
• Meets attendance and punctuality expectations

Minimum 20 hours per week up to Maximum of 40 hrs. per week

Skills:

-Demonstrated leadership capabilities with ability to manage and place multi disciplined

health care staff

-Public relations ability, interpersonal skills, professional telephone manner

-Organized, flexible, detail oriented

-self-directed and motivated

-demonstrated ability to work within a team

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NAMI-Metropolitan Baltimore, Inc.
5210 York Road
Baltimore, MD 21212
http://www.md.nami.org

NAMI Maryland (NAMI MD), formerly called the Alliance for the Mentally Ill of Maryland, is an advocacy organization for family and friends of people with serious mental illness, and people who have a mental illness. We provide information and referrals to appropriate services such as family self-help support groups and mental health services. NAMI MD is affiliated with NAMI which has over 1,200 affiliates and 203,000 members throughout the United States and Canada.

Work Effort% (will vary with individual):

Active involvement in:

• Strategic planning at organizational and program levels
• Organizational development
• Quality assurance assessments(in education, support and other programs)
• Development of training materials (examples: for "warm line" volunteers and staff, or for family advocates serving on advisory boards and mental health provider boards)
• Program development
• Information systems: organization of resource materials, etc.
• Work closely with Executive Director and/or Program Coordinator as needed

Minimum skills:

• Effective written and verbal communication skills
• Computer literacy (Microsoft Office)
• Ability to handle multiple tasks and priorities
• Flexibility (we are a small grassroots org with LOTS of volunteers, low budget- and a HUGE job)
• Good organizational skills
• Motivated, enthusiastic about working with volunteers and diverse groups
• Takes directions but can work independently

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PinnacleCare

250 West Pratt Street

Suite 1100

Baltimore, Maryland 21201

http://www.pinnaclecare.com

Work Effort (% of time):

The Intern will be responsible for assisting in the Medical Records Department. Duties will be faxing medical records requests to doctor’s offices, making phone calls to doctor’s offices, light clerical/filing of records and aiding in maintaining PinnacleCare's internal computer program.

Occasionally, the Intern may be asked to work on the PC Key Project which is a USB Key chain that houses member's medical records. Responsibilities for this project include organizing medical records, scanning them into the system and working with Patient Advocates and in-house Doctors to review member charts.

The opportunity will arise for the Intern to attend weekly meetings covering various topics including updates on the company, current marketing strategies, and hot issues in healthcare and discussing member matters. Meetings also allow for the staff of PinnacleCare to give raise to any concerns and give input.

Skills:

The Intern must be exceedingly organized, able to work independently, assertive and highly motivated to enable the company’s success. Strong communication skills and the capability to correspond using the appropriate medium is a must. The Intern must also be comfortable with the computer and the internet and also have the ability to navigate Microsoft Office.

In addition, the Intern should comprehend the rules and regulations of HIPAA. It is understood that PinnaceleCare takes extreme precautionary measures to protect member identities due to the fact that highly sensitive material is reviewed and the work environment fosters high profile members of society.

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Ruxton Health and Rehabilitation of Pikesville
7 Sudbrook Lane

Pikesville, MD 21208

Work Effort (% of time)

20 % Working with each department head to learn the responsibilities of each manager, their staffing patterns and budgetary responsibility.

40% Working with administrators to develop a daily understanding of management and budget controls (i.e., each department)

20% Working with human resource manager, shadowing payroll, benefits, union negotiation, orientation process.

20% Work with marketing and admission department, create new marketing initiatives.

Minimum Skills Required
Computer literacy.

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Sheppard Pratt Health System
6501 North Charles Street
Baltimore, MD 21285-6815
http://www.sheppardpratt.org

Sheppard Pratt, a not-for-profit behavioral health system, is dedicated to the improvement of mental health in the community by serving the needs of individuals, families and organizations. Sheppard Pratt Health System is a private, non-profit behavioral health organization that provides a full range of services in a variety of settings to meet the needs of children, adolescents, adults and older adults. Headquartered in Towson, Maryland, just outside of Baltimore, Sheppard Pratt has 1500 employees and programs in eleven counties of Maryland and in Baltimore City. In 1998 Sheppard Pratt Health System provided approximately 260,000 units of service, which describes patient days of hospitalization, partial hospitalization, or in a residential treatment program, respite, or a special education school operated by Sheppard Pratt.

Work Effort %:

Duties vary according to site needs, intern's skills and interests.
Successful placements have be made in:

• Division of Quality Assurance
• Sheppard Pratt Health Plan
• Finance Office
• Division of Human Resources
• Group homes

Required:

• Successful completion of a two-stage interview process and orientation to the health system.

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St. Joseph Medical Center
7601 Osler Drive
Towson, MD 21204-7582
http://www.sjmcmd.org

St. Joseph Medical Center Foundation, Inc., through the effort of its Board members and staff, seeks the philanthropic support of the community served by St. Joseph Medical Center. A subsidiary of St. Joseph Medical Center and a member of Catholic Health Initiatives, St. Joseph Medical Center Foundation was founded by the Sisters of Saint Francis of Philadelphia and the St. Joseph Medical Center Board of Directors. Healthcare for all of God’s people, especially the poor, underserved and elderly, remains an important pledge of St. Joseph Medical Center and, thus, the Foundation.

Work Effort %:

• Meet with hospital Directors and Vice Presidents to learn and understand hospital operations.
• Take responsibility for filling his/her own calendar with appointments, meetings, etc.
• Attend Management Forum meetings, Administrative Council meetings and a Board of directors meeting.
• Assist with the Annual Budget process.

Minimum skills:

• Basic knowledge of health care management.
• Working knowledge of MS Office.
• Strong organizational skills.
• Independent, analytical thinker.
• Ability to follow directions, work independently, pay close attention to detail.

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St .Thomas More Nursing and Rehabilitation Center

4922 LaSalle Rd.

Hyattsville, MD 20782

Projects/duties:

St .Thomas More Nursing and Rehabilitation Center is one of an expanding chain of long term care facilities owned and operated by Neiswanger Management Services (NMS). Located in and around the greater Baltimore-Washington metropolitan area, NMS seeks to provide a high quality of care using a business model that promotes interdisciplinary collaboration between nursing, social work, rehabilitation, dietetics, business operations, other primary stakeholders and our customer base. Interns will work in all phases of the company participating in operational and strategic planning. They will also assist in developing business office workload measures, including projections for accounts payable and accounts receivable. Working closely with clinical staff Interns will work on quality assurance programs, staff development, customer satisfaction measures, and become familiar with regulatory requirements at both the state and federal levels. It is our expectation that during their field study HCMN Interns will work on a 'major project' that is unique to their interest and that will lead to improved operations for Saint Thomas More.

Skills:

Interns are required to possess critical thinking and analytical problem solving skills. They must be able to communicate effectively both orally and in writing. Particularly important is the ability to engender the support and cooperation of staff at all organizational levels. Interns must be literate in basic computer skills and be open to an internship that provides training in all facets of the health care industry. From welcoming new residents, to fielding family complaints, to responding to state and federal inquiries, each intern is expected to appreciate the synergy that exist in the health care field.

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VA Maryland Health Care System
10 North Green Street
Baltimore, Maryland 21201
http://www.vamhcs.med.va.gov

The Department of Veterans Affairs (VA) was established on March 15, 1989. It succeeded the Veterans Administration and has responsibility for providing federal benefits to veterans and their dependents. Headed by the Secretary of Veterans Affairs, VA is the second largest of the 14 Cabinet departments and operates nationwide programs of health care, financial assistance and national cemeteries.

Perhaps the most visible of all VA benefits and services is health care. From 54 hospitals in 1930, VA's health care system has grown to 163 hospitals, with at least one in each of the 48 contiguous states, Puerto Rico and the District of Columbia. VA operates more than 800 ambulatory care and community-based outpatient clinics, 135 nursing homes, 43 domiciliaries and 73 comprehensive home-care programs. VA health care facilities provide a broad spectrum of medical, surgical and rehabilitative care.

During the last five years, VA has put its health care facilities under 22 networks, which provide more medical services to more veterans and family members than at any time during VA’s long history.

More than 3.8 million people received care in VA health care facilities in 2000. VA is used annually by approximately 75 percent of all disabled and low-income veterans. In 2000, VA treated about 585,000 patients in VA hospitals and contract hospitals, 84,000 in nursing homes and 49,000 in domiciliaries. VA's outpatient clinics registered approximately 38.4 million visits.

VA manages the largest medical education and health professions training
program in the United States. VA facilities are affiliated with 107 medical
schools, 55 dental schools and more than 1,200 other schools across the
country. Each year, about 85,000 health professionals are trained in VA medical centers. More than half of the physicians practicing in the United States have had part of their professional education in the VA health care system." (From: http://www.va.gov/pressrel/vafact01.htm)

The Veterans Affairs (VA) Maryland Health Care System (http://www.vamhcs.med.va.gov)is a dynamic and progressive health care organization dedicated to providing quality, compassionate, and accessible care and service to Maryland`s veterans. The medical centers and outpatient clinics located throughout the state all work together to form a comprehensive health care delivery system. As a member of the VA Capitol Health Care Network, they are proud of our reputation as a leader in veterans` health care, research, and education. The VA Capitol Health Care Network includes the VA Medical Centers in Martinsburg, WV, Washington, DC, and the VA Maryland Health Care System, which is comprised of the Baltimore, Fort Howard, and Perry Point Medical Centers, as well as many community based outpatient clinics.

Work Effort:

The intern will assist the Office of the Director in:

• developing and maintaining assignments,
• analyzing,
• evaluating, advising on and/or
• coordinating health care delivery systems and operations, and
• providing assistance and support to the other VA Maryland Health Care Services.

Minimum Requirements:

The incumbent must:

• Meet all the eligibility requirements referenced in 5 CFR 213.3202 (b) on the Student Career Experience Program.
• Be in attendance and enrolled in an approved baccalaureate curriculum and recommended for appointment by the school and maintain at least 2.0 Grade Point Average on a 4.0 scale.
• The student’s overall record must indicate the potential for successful completion of all requirements for graduation.
• Be enrolled in major study - Hospital Administration, Public Health Administration, related fields such as Business or Public Administration with course work in health care administration.

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Williamsport Retirement Village
154 Artizan Street
Williamsport, MD 21795
http://www.wrv-bgf.org/

Williamsport Retirement Village has been recognized as a leader in providing thoughtful and dignified care to older adults since it was first established in 1972 by Brooke Grove Foundation, Inc., a non-profit health care organization. It was brought into existence through a sincere desire to provide compassionate care for elderly people who could no longer live by themselves or with loved ones. Williamsport Retirement Village offers: Assisted Living, a Nursing Home, Alzheimer's and Memory Care, as well as Rehabilitation and Respite Care.

Work Effort %:

• 50% Mini-"Administrator in Training" Program.
• Student will rotate through various departments that may include: marketing,
  admissions, administration, nursing, social services, housekeeping/laundry, dietary,
  plant operations, and accounting.

Minimum skills:

• Excellent communication skills.
• Strong team player.
• Enthusiasm.
• Desire to learn.
  

Department of Health Science
Burdick Hall, Room 141

Hours: Monday–Friday, 8:30 a.m.–5 p.m.

Phone: 410-704-2637
Fax: 410-704-4670