Welcome to Mac Corner, a central reference point for Apple computer information and resources at Towson University. The Office of Technology Services (OTS) Virtual Macintosh Support Team hosts this site to provide information including self-help resources and services that empower the campus Mac community to help themselves and each other.
News
- 11/30/10: Use the new TU Wireless Networks
- 08/17/10: Movies to Help Connect to TU Resources
- 02/14/10: Mac Support and Services Survey Results Published
Macintosh Resources
- Mac Quick Help Guide (for Towson University)
- iPad Resources and Guidelines for TU Mac Users
- Connecting to Towson University Resources
- Laptops: Tips for Protecting and Maintaining
Frequently Asked Questions (FAQs)
- FAQs: General Mac Questions
- FAQs: Mac Hardware and Software , Purchasing, Repairs
- FAQs: Mac OS 10.7 Lion
- FAQs: Mac OS 10.6 Snow Leopard
- FAQs: Microsoft Office 2011
- FAQs: Microsoft Office 2008
- FAQs McAfee / ePO Upgrade for Macs
Assistance
The Office of Technology Services (OTS) provides the campus Macintosh community with connectivity to the campus network and access to university products and services. OTS does not provide assistance for personally owned systems other then guidance for connecting to the university network; owners of personal systems should contact Apple directly for assistance. Below are the assistance options available to faculty, staff, and students.
Self-Help Documents for university Macintosh users are available at: http://www.towson.edu/adminfinance/ots/trainingdoc/shr12-mac.asp
Faculty and Staff
All faculty and staff that have university-owned Macs need to register with the faculty and staff Mac User Group (MUG). Click here, if you get prompted with an access restriction, select "Request access" at the prompt. If the SharePoint site opens, you are already registered.
If faculty and staff have an issue with a university-owned computer or computing resource you can fill out a Web Support Request. or contact the Faculty /Staff Help Center at 410-704-5151,select menu options 2+2+2; report that you are using a Macintosh computer and describe the issue or problem with details including text from error messages. If Help Center staff cannot resolve the issue shortly, they will create a service request and escalate the issue to a member of the Mac Support Team who will follow up by contacting you.
Students
University students can drop by or contact the Student Computing Services (SCS) Service Desk, Cook-35; call 410-704-5151, select menu options 2+1+3.
OTS Macintosh Support Team
The Macintosh Support Team is comprised of OTS Field Support staff that provide assistance to faculty and staff Mac and Windows users with university-owned computers. Assistance with personally-owned computers is limited to helping with connections to university products and services. Team staff provide assistance with configuring university computers and troubleshooting issues with university products and services. Staff may not be familiar with third party software but can often provide advise on how to obtain help.