Welcome to Apple Corner, a central reference point for Apple computer information and resources at Towson University. The Office of Technology Services (OTS) Macintosh Support Team hosts this site to provide information including self-help resources and services that empower the campus Apple community to help themselves and each other.
Announcements, events, etc. for the Towson Apple community
For details about university and persoanl Apple computer and iOS hardware and software purchases, see the Apple Purchasing FAQ
- Apple Quick Help Guide (for Towson University)
- iOS Resources and Guidelines for TU Mac Users
- Connecting to Towson University Resources
- Laptops: Tips for Protecting and Maintaining
Frequently Asked Questions (FAQs)
- FAQs: General Mac Questions
- FAQs: Apple Hardware and Software , Purchasing, Repairs
- FAQs: Mac OS 10.7 Lion
- FAQs: Mac OS 10.6 Snow Leopard
- FAQs: Microsoft Office 2011
The Office of Technology Services (OTS) provides the campus Apple community with connectivity to the campus network and access to university products and services. OTS does not provide assistance for personally owned systems other then guidance for connecting to the university network; owners of personal systems should contact Apple directly for assistance. Below are the assistance options available to faculty, staff, and students.
Self-Help Documents for university Apple users are available at: http://www.towson.edu/adminfinance/ots/trainingdoc/shr12-mac.
University students can drop by or contact the Student Computing Services (SCS) Service Desk, Cook-35; call 410-704-5151, select menu options 2+1+3
Faculty and Staff
All faculty and staff that have university-owned Macs need to register with the faculty and staff Mac User Group (MUG). Click here, if you get prompted with an access restriction, select "Request access" at the prompt. If the SharePoint site opens, you are already registered.
If faculty and staff have an issue with a university-owned computer, iOS device, or computing resource you can fill out a Web Support Request. or contact the Faculty /Staff Help Center at 410-704-5151,select menu options 2+2+2; and report the issue or problem with details including text from error messages. If Help Center staff cannot resolve the issue shortly, they will create a service request and escalate the issue to a member of the Mac Support Team who will follow up by contacting you.
OTS Macintosh Support Team
The Macintosh Support Team is comprised of Office of Technology Services (OTS) Field Support staff that provide assistance to faculty and staff Apple and Windows users. Assistance with personally-owned computers is limited to helping with connections to university products and services. Team staff provide assistance with configuring university computers and troubleshooting issues with university products and services. Staff may not be familiar with third party software but can often provide advise on how to obtain help.