Frequently Asked Questions

Malware

Malware is unwanted software which someone else wants to run on your computer. It is designed to infiltrate and damage a computer system without the owner’s knowledge or consent. Malware can include:

• Worms and viruses that usually destructive in some way some way – deleting files, wrecking operating systems, etc.
• Spyware which monitors what you do on your computer – can lead to credit card and identity theft.
• Adware which shows you unwanted advertising – typically popup ads or unwanted Web homepages.
• Hijackers take control over your Web browser that may redirect you to certain sites – can take over your Web homepage and search pages.

Can I be at risk for malware?

Typically using PCs running the Windows operating system make you at risk. PCs running other operating systems such as Linux and Macintosh do not have malware problems.  

What steps can I take to avoid malware?

• Keep your computer’s software patched and current. Both your operating system and anti-virus application must be upgraded on a regular basis
• Only download updates from reputable sources. Use the legitimate websites of the company or person who produced it. (example: Microsoft, Symantec, etc.)
• Always think before you install something, weight the risks and benefits, and be aware of the fine print
• Install and use a firewall. If you are using Windows XP you can use the built-in software firewall under Control Panel, and there are free versions of firewalls that work on all versions of Windows
• Use anti-virus software and keep it updated
• Pay attention to what you download or run
• Prevention is always better than cure

Where can I go to get help with malware?

If you’re having problems with malware, we’re here to help! Faculty and staff should contact the OTS Help center. Students should contact the SCS Service Desk. There are also some information in the OTS knowledge base that could be helpful.

• Malware: What is it and how to prevent it
• Defining Malware: FAQ
• Spyware/Adware/Malware FAQ
• Future Trends of Malware
   

Information Security Office
Office of Technology Services
Cook Library, 4
Hours: Monday - Friday, 8:30 a.m. to 4:00 p.m.
E-mail: infosec@towson.edu