- Instructions for PC Users
- Instructions for Mac Users
- Using the Viewer
- Alternate Flash Viewer
- Troubleshooting
- Additional Help
Instructions for PC (Windows) Users
Sonic Foundry recommends the following system requirements for the best presentation viewing experience with Mediasite Viewer:
- Microsoft Windows 2000, Windows XP, Windows 2003
- Display resolution of 800 x 600 pixels or greater
- Windows-compatible sound card with attached speakers.
- Microsoft Internet Explorer 6.0 SP1. or later
- Windows Media Player 9.0 or later (Click here for download information)
- Broadband Internet connection (256 Kbps & above)
Instructions for Mac Users / Alternate Flash Viewer
For all Mac users (and any PC users who can not access the original file), we create a separate DMC presentation in Flash within 72 hours of filming. There are distinct links for these Flash presentations, but the content is exactly the same.
To view them you will need:
- Flash Player 9 or later (Click here for download information)
Using the Mediasite Viewer
Below is a short presentation on how to use the viewer:
To increase the volume of a presentation, you may adjust the volume of
the speakers on your computer or use the Mediasite volume controls (Figure
1, 1).
To fast-forward or rewind the video, you may click and drag the video slider (Figure 1, 2). The slides will remain synchronized with the presentation.
To play, pause, or stop the video, use the video controls (Figure 1, 3).
To watch the video portion of the presentation in a full screen format, double-click the video window or click the Full button (Figure 1, 4).
- The full screen video may appear to be out of focus or fuzzy. This does not indicate a problem with your player.
To advance the presentation forwards or backwards by one slide, click the slide control arrows (Figure 1, 5). The video will stay synchronized with the slide.
To begin the presentation at a specific slide, select the Slide List tab (Figure 1, 6). Find the slide to view and select Play from Slide. The video will be synchronized with the slide.
To view slides in full screen mode, double-click the slide window or click Max Slide (Figure 1, 7).
To answer a poll question, click the Poll button (Figure 1, 8).
To submit a question about a Mediasite presentation, click the Ask button (Figure 1, 9).
- During a live presentation, a form will open allowing you to submit your question. Be sure to include your name and email so you will receive an answer to your question. The instructor should be able to answer your question during the class session.
- For an archived presentation, the Ask button opens your email client and allows you to send an email message to the presenter. You may not get an immediate response to this email.
If you need additional help using the Mediasite Viewer, please watch the following presentation. (placeholder for new viewer link) Figure 1
Troubleshooting
I cannot see the slides clearly. How can I see a bigger version
of the slides?
Double click the slide area or click the Max Slide tab in
the upper right corner of the slide window to view a full screen version of
the slides. The slides will advance and the audio will continue playing in
the background.
Why can’t I hear any audio for the presentation?
Make sure you have speakers or headphones connected to your computer. If you
are unsure how to check for speakers or headphones, please contact the Center
for Instructional Advancement and Technology at 410-704-2005.
If you have headphones and speakers connected properly, make sure your speaker output is at an appropriate level. You can check for speaker volume by either opening the Volume Control from the speaker icon in the system tray or by going to Control Panel à Sounds and Audio Devices à Volume . Make sure Mute all is not selected and adjust the speaker volume to an appropriate level.
Additional Help
If you need additional help in viewing Mediasite presentations, please contact the Center for Instructional Advancement and Technology (bcooney@towson.edu, 410-704-45233, or Cook Library, room 408).
For best support services, you should include the following information with your request:
- Name of presentation
- Computer platform (Windows 2000, Windows 2003, Windows XP, OS X)
- Browser and version used to view presentation (Internet Explorer 6, Firefox 1.5)
- The Version of Windows Media Player on Your Computer
More Information
For assistance with the DMC contact Audrey Cutler (410-704-5028 – acutler@towson.edu).
