If your financial aid award exceeds all charges for the term, you will be issued a rebate. You will be notified through your TU e-mail address if one has been issued to you. Rebates begin to be processed no earlier than 10 days before the start of the term.
Due to the current U.S. Department of Education’s regulations regarding federal financial aid the Bursar’s Office must treat each term individually. This means that financial aid received for a term must be used to credit only that term, and any excess sent out as a rebate. It is important to note that if your account has a balance from prior term charges; it is your responsibility to cover this balance with your rebate or other funding source prior to registering for the following term. In addition, if you drop classes from your schedule or withdraw from the university, you may have to repay some or all of your rebate.
DOC Account - (Disbursement Online Center)
The Bursar’s Office is pleased to introduce DOC (Disbursement Online Center), beginning the Spring 2014 term. DOC is a system created with our business partner PNC Bank that eliminates the need to physically come to the Bursar’s Office to pick up a rebate. If you elect to enroll, all student rebates will now be transmitted electronically to the bank account of your choice. If you do not enroll, student rebates will be automatically mailed to the permanent address we have on file. At this time only students can sign up, therefore all rebates from Parent Plus loans will be mailed to the borrowing parent directly to the permanent address on file.
Anytime there is a credit balance on your account which exceeds financial aid for your term charges, you will receive a rebate.
2. When can I expect my rebate to arrive?
Federal regulations mandate that a rebate cannot be given out earlier than 10 days prior to the start of a term. The Bursar’s Office monitors all student accounts and orders a rebate on your behalf after a credit from excess financial aid occurs. An email will be sent to your TU campus email when a rebate has been ordered.
If you have elected through your DOC account for direct deposit, your rebate should post to your bank account 14-18 days after the excess credit occurred.
If you have elected to receive paper checks through your DOC account or have not signed up for DOC, you can generally expect to see your rebate check arrive in the mail 16-21 days after the excess credit occurred.
3. If I choose not to enroll in DOC, how do I get my rebate?
Students that choose not to enroll in DOC will default to paper check disbursement through the mail to your permanent address. (It is important to note that if you do not enroll in a DOC account, that this check will be mailed to the permanent address we have on file for you.)
4. How can I have my rebate check mailed to a local address?
Yes. We recommend signing up for the direct deposit option as it is the fastest way to receive your rebate. However, if you prefer to have a paper check mailed, you may still change the address to which your check is sent. Go to your TU student center page and click “DOC Account Log in”. This will direct you to the secure PNC Bank page. Once there, click the “My Profile” tab at the top. You will then see a box showing where your check is currently set to be sent, as well as a clickable link to add an alternate mailing address.
5. Is there a fee to use DOC?
DOC is a completely free service to our students. Whether you choose direct deposit or a paper check in the mail no fees will be assessed to you by the Bursar’s Office or our business partner PNC bank.
6. Can I choose any bank for my rebate direct deposit?
Yes, any checking or savings account that has a routing number and account number that is eligible to receive direct deposits may be used.
7. How could I receive a rebate and still have a balance due on my account with a registration hold?
The Bursar’s Office must comply with federal Title IV regulations, which means that charges that occur outside of the financial aid year cannot be paid. For this reason it is very important that you check your account status after receiving a rebate, and throughout the term. If your account shows a balance above $200, a registration hold will be placed on your account. This balance will need to be paid prior to registration for the following term that you wish to attend.
8. I have a credit on my account. My financial aid for the term is from both student loans and parent loans. Will I receive the rebate or will my parent?
It depends on whether your parent, when applying for the PLUS loan, selected to allow the excess funds from the Plus loan to be forwarded to the student or not.
If your parent selected the option to have the excess funds go to themselves, the Bursar’s Office will send the Plus loan rebate via postal mail to the parent borrower’s address on file.
If the credit in your account is greater than the entire parent loan amount disbursed, there will be a second rebate sent via DOC for the difference directly to the student.
9. I’m a parent with a PLUS loan, can I sign up for DOC direct deposit or must I receive a paper check?
At this time, this is not an option.
10. What do the rebate or refund descriptions in my student account activity mean?
The following descriptions are as a result of excess credit on your account and once processed, the rebate or refund will be forward to you by PNC bank.
“Financial Aid Rebate AA – DOC” - A rebate is expected but is currently on hold before being ordered. The Bursar’s Office is waiting for financial aid to disburse to your account approximately 10 days prior to a term start. We begin processing at this point.
“Financial Aid Rebate – DOC” - A rebate has been ordered from an excess credit from of Financial Aid.
“TowsonU Bursar Refund – DOC” - A refund has been ordered due to a credit on your account from a cash, check or credit overpayment.
“Withdrawal Refund – DOC” - A refund has been ordered due to a credit on your account due to course withdrawal.
“Schedule Change Refund – DOC” A refund has been ordered due to a credit on your account due to a course schedule change.
“Financial Petition Refund – DOC” A refund has been ordered due to a credit on your account from an approved financial petition.
“Deposit Refund – DOC” - A refund has been ordered due to a credit on your account from a housing deposit reversal.
“Housing Refund – DOC” - A refund has been ordered due to a credit on your account from a housing plan change.
“Meal Plan Refund – DOC” - A refund has been ordered due to a credit on your account from a meal plan change.
11. I have created a DOC account, but am having technical problems. What do I do?
For issues signing in to your DOC account from your student center account, contact the Office of Technology Services at 410-704-5151.
For questions about rebate options, addresses rebates are sent, or updating your DOC account, Contact PNC Bank support at 800-745-7577.
For questions about the timing or the amount of your refund, contact the Towson University Bursar’s Office at 410-704-2100.
12. My question hasn’t been answered, who can I speak to?
Call the Bursar’s Office team at 410-704-2100 or visit our office during our business hours listed below.
The Bursar's Office
Enrollment Service Center, Room 336 (map)
Hours: Monday - Friday, 8 a.m. - 5 p.m. (Customer Service Center)
Monday - Friday, 8:30 a.m. - 4:00 p.m. (Payment Center)
• Students and visitors to the Enrollment Services Center may park in the University Union parking garage located across the street. There is designated handicap parking in the parking lot in front of the building.