Bursar's Office
Important Information/Frequently Asked Questions
1. How will I receive my billing statement?
- If you are an active student, you will receive an email notification at your campus email address when new billing statements are generated. No paper bills will be mailed.
- If your Towson User ID becomes inactive and you have a balance on your financial account, you will be sent a paper bill to your permanent address.
2. Will I be able to view or print previous eBill statements?
Towson began using eBill statements in June 2009; therefore, statements previous to this date are not available through the eBill and Payment system. As eBills are generated, you will be able to access both current and up to 18 months' previous statements online.
3. What should I do if I did not receive an email notification that my eBill is available?
If
you do not receive an email notification that your eBill is available at least one week
prior to your processing due date, call the Bursar’s Office
at 410-704-2100, or 1-888-5BURSAR. Failure to satisfy the eBill statement balance does not discharge the financial obligation or late payment assessments and may result in the cancellation of your class schedule.
4. How can I mail-in a payment?
To mail in your payment, print a copy of your latest eBill and mail it along with payment to Towson University's bank processing center: Towson University Bursar's Office, P.O. Box 17317, Baltimore MD 21297-1317. Please record your name and student ID on check payment. Discover, MasterCard and Visa mail-in payments are also accepted
5. To whom do I make my check payable?
All
checks or money orders should be made payable to Towson
University for the exact amount of the charge. The
student’s name and ID number must appear on all checks
submitted to the university.
6. What are the Bursar's Office hours?
The Bursar's Office Payment and Rebate Check Disbursement Center is open Monday through Friday from 8:30 a.m. to 4 p.m. Our after-hours drop box is open Monday through Friday from 7 a.m. to 7 p.m.
7. What should I do if I am unable to access my eBill?
If you cannot access your eBill, call the Bursar’s Office at 410-704-2100, or 1-888-5BURSAR.
8. What if I do not have access to print a copy of my eBill?
If you would like to mail in payment but do not have access to print your eBill, you should go to Towson University's library, on-campus computer labs or your local public library where you can print the bill.
9. What happens if my billing statement is
paid late?
A $75 late fee is assessed to any student who pays after
the published bill deadline.
10. What payment methods can I use to pay my bill?
The payment methods accepted are cash, checks, eCheck/ACH, money orders, Visa, MasterCard and Discover.
- Cash - accepted at the Bursar's Office Payment Center
- Checks and money orders - Make payable to Towson University - include the student's ID located on the top of the billing statement or social security number.
- Print a copy of the eBill and mail to the Bursar's Office bank processing center: Towson University Bursar's Office, P.O. Box 17317, Baltimore MD 21297-1317
- Pay in-person at the Bursar's Office Payment Center, Enrollment Services Rm 336
- Place in the After Hours Drop Box at the Bursar's Office Payment Center
- Credit Cards - Discover, MasterCard and Visa are accepted
- Print a copy of the eBill and mail to the Bursar's Office bank processing center: Towson University Bursar's Office, P.O. Box 17317, Baltimore MD 21297-1317.
- Pay in-person at the Bursar's Office Payment Center, Enrollment Services Rm 336.
- Credit Cards and eCheck/ACH Pay Online
- Students - pay through our Web payment site
- Towson Online Services (login) - be sure to turn off your popup blocker when trying to Make A Payment, View your eBill, or add authorized users with our new aBill and Payment system.
- Authorized Users - pay through our Web payment site
11. What is eCheck/ACH payment?
The eCheck or automated clearing house (ACH) payment is an online check payment method in which you enter your payment and check information in our secure online system. Once authorized, the payment is deducted directly from your checking account as though the check has been cashed. If you would like to pay by check but prefer not to use eCheck, you can send the check along with the student's social security or student ID number and print out the eBill statement to the Bursar's bank processing center: Towson University Bursar's Office, P.O. Box 17317, Baltimore MD 21297-1317.
12. Do you offer any payment plans?
Students will have the opportunity to set up a tuition deferred payment agreement with the university's third party, Nelnet/eCashier system.
13. How do I change my billing address?
The Bursar's Office creates electronic billing (eBill) statements and no longer mails a paper billing statement to your home address. It is very important that you regularly check your Towson University campus e-mail address. An e-mail will be sent to you when a new eBill is available to access through Towson Online Services.
- Towson Online Services (login) - be sure to turn off your popup blocker when trying to Make A Payment, View your eBill, or add authorized users with our new eBill and Payment system.
14. Can my parent or another party view my billing statement or make a payment?
Yes, as long as you have granted them restricted access in the eBill and Payment system as an Authorized User. You can access the eBill/Pymt-Add User link from your Towson Online Services Student Center account.
- Towson Online Services (login) - be sure to turn off your popup blocker when trying to Make A Payment, View your eBill, or add authorized users with our new aBill and Payment system.
15. How can I set up an Authorized User?
The eBill and Payment system provides students the opportunity to grant restricted access to parents or other third parties to view and pay billing statements. From your Towson Online Services Student Center account, click on the eBill/Pymt Add Users link. Once in the eBill and Payment system, click on the Authorized Users tab. You will need your authorized user email address to set up their account.
- Towson Online Services (login) - be sure to turn off your popup blocker when trying to Make A Payment, View your eBill, or add authorized users with our eBill and Payment system.
16. How can I add an alternative email address for eBill notifications?
You can set an alternative email address by logging on your Towson Online Services Student Center account, click on the eBill/Pymt Add Users link. Once in the eBill and Payment system, click on the Profiles tab to add an alternative email address for eBill notifications.
17. How can I mail-in a payment?
To mail in your payment, print a copy of your latest eBill and mail it along with payment to Towson University's bank processing center: Towson University Bursar's Office, P.O. Box 17317, Baltimore MD 21297-1317. Record your name and student ID on check payment. Discover, MasterCard and Visa mail-in payments are also accepted.
18. Can I pay my bill online using a credit card, eCheck/ACH?
Web credit card, eCheck and ACH payments can be made on Towson Online Services. To access, logon; click Self Service; click Student Center; in the Finance section - click Make a Payment. You will be directed to the home page of the eBill and Payment system to continue with your payment process. Your username and password are required to make a payment on the Web. Full payment is required. Note: Bank debit card payments cannot be processed through the Web payment site.
- Towson Online Services (login) -be sure to turn off your popup blocker when trying to Make A Payment, View your eBill, or add authorized users with our new aBill and Payment system.
19. Is there an additional cost to pay with an online credit card or eCheck/ACH payment?
There are no additional fees or cost associated with an online credit card or eCheck/ACH payment.
20. What if my paper check/eCheck/ACH payment is returned by the bank?
A
$50 penalty fee is assessed when a paper check or eCheck/ACH is given in payment of
fees, fines or services is returned unpaid by the bank for
any reason. Failure to reimburse the university for an
uncollectible paper check or eCheck/ACH may result in class schedules being
cancelled.
21. Why is there a hold on my account?
If you have a financial hold, contact the Bursar
office at 410-704-2100 or 1-888-5-BURSAR.
22. How can I view my financial account information online?
To view your financial account information you will need to logon on through Towson Online Services. To access, logon; click Self Service; click Student Center; in the Finance section - click Account Inquiry. Your username and password are required.
- Towson Online Services (login) - be sure to turn off your popup blocker when trying to Make A Payment, View your eBill, or add authorized users with our eBill and Payment system.
23. What do I see when I click on the Recent Activity link on the eBill and Payment system?
- You will see anticipated aid that is pending disbursement.
- You will see current account activity that displays any unbilled items since your last billed statement date.
- You may see unbilled payments or financial aid transactions segmented into multiple line items based on distribution of funds by code. Once payments or financial aid are billed, they will show as one line transaction.
24. What do the different Codes mean in the current activity view?
25.
What are the misc codes on my eBill?
|
Misc. Charge 01 - Health Center Cab Service |
Misc. Charge 02 - Health Center Charge |
Misc. Charge 03 - Health Center Supplies |
Misc. Charge 10 - Housing Room Damage |
Misc. Charge 20 - Judicial Affairs Fine |
Misc. Charge 21 - Alcohol Fine |
Misc. Charge 30 - Library Fine |
Misc. Charge 31 - Unreturned Library Book |
Misc. Charge 40 - Parking Fine |
Misc. Charge 41 - Parking Policy Violation |
Misc. Charge 50 - Language & Hearing Clinic |
Misc. Charge 51 - Hearing Aid Dispensing |
26. Who do I contact about:
- Billing & Payment Questions, 3rd Party Agreements, Retail/Dining Point Sales
- Bursar’s Office 410-704-2100 or Toll Free 1-888-5-BURSAR, Fax 410-704-2185
- Federal Loans, Scholarships, Alternative Loans
- Registration, Withdrawal, Courses, Transcripts, Verification of Enrollment
- Meal Plan Changes, Retail/Dining Point Accounts, Parking Services, ID Cards
- Health Center Charges, Health Insurance
- Health Center (Dowell Hall) 410-704-2466
- Housing
- Traditional Campus Housing 410-704-2516
- Non-Traditoinal Housing - Millennium, or Paca and Tubman Housing 443-275-4060
The Bursar's Office
Enrollment Service Center, Room 336
Hours: Monday - Friday, 8 a.m. - 5 p.m. (Customer Service Center)
Monday - Friday, 8:30 a.m. - 4:00 p.m. (Payment and
Rebate Check Disbursement Center )
1-888-5BURSAR (toll free)
Phone: 410-704-2100
Fax: 410-704-6043
E-mail: lwarner@towson.edu
Administration and Finance Questions
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