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OFFICE OF TECHNOLOGY
SERVICES (OTS)
Student Computing
Services (SCS)
Hello there!
Immediately after you activated your TU NetID, we
presented you with a confirmation message (example)
outlining a few key services and considerations. Here,
TechOverture will further introduce the computing
services, resources and policies that will become the
technology under score of your academic career. Click on
each (or any) of the topics below to expand it and learn
more; click again to collapse it. Use the buttons on the
right for immediate access to key systems, tools and
services; hovering over each will display a description.
Above all, remember that SCS and the answers to your
questions are just an e-mail or a phone call away!
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Your NetID : : manage your
passwords, security questions, and more
In the course of your activities--or the activities in your courses--you will
use many different computing systems and services, however you need only
remember one set of login credentials for most: your TU NetID.
Composed of your first initial, the first five letters of your last name and a
number to make it all unique, your NetID is the first element in your e-mail
address--NetID@students.towson.edu--and your key to campus computing!
To keep your password secure, you will need to change it every 90 days.
You can use your NetID
Tools to complete the following
actions at any time:
- change your password
- reset a forgotten password
- change your security question
- find out how much of your network file space you are using
- download a backup copy of all your files
There is a convenient link to your NetID Tools on the right side of this
page, as well as on the Current Students
page and the Webmail Powered by Google Login
page.
Never share your password with others or let anyone login using your
NetID. In our considerable experience, those who share passwords invariably
regret it.
Your Tech Support : : trust the
SCS Service Desk for solutions to your computing problems
Student Computing Services (SCS) is a family of integrated support services
available to all TU students in a single, convenient location on the first floor
of Cook Library. Hours of operation vary with the academic calendar, but most of
the year SCS is open an accommodating 89 hours a week.
TheSCS Service Desk provides
technical support and troubleshooting assistance to students experiencing
problems or seeking technology advice:
In
program Dell laptops purchased
through the University's student
laptop program are eligible for
on-site hardware service in SCS.
Your E-mail & Daily Digest : :
stay in touch, on schedule, and well informed
In partnership with Google, the University provides TU students with
Google-hosted e-mail accounts, including more than 7GB of storage space,
POP/IMAP support, full-featured Web calendaring, contact management, and task
management. To access your Webmail Powered by Google (PbG) account:
- open the login
page (webmail.towson.edu)
- enter your NetID and password
- click Login
You will find additional information and links to self help documents on the WebMail
PbG FAQ page. Generally speaking, you are not required to
use WebMail PbG, but TU will hold you responsible for the messages sent to your student
address. You may set-up
an automatic forward to some other address if you wish, but don't ignore your
student inbox. Also, be aware that some
professors require their students to use Webmail PbG when corresponding with
them.
Every day, the University will send you one Daily
Digest message in which you
will find linked headlines representing all the campus news of which you should
be aware. Of course, not every item will apply to you, but many will and
skimming the Digests should
only take you a few minutes a day.
Your Records & Registration : :
use Online Services for registration and other business
Towson Online Services is the Web-based system through which all TU students
take care of business with the University. It presents convenient access to
essential transactions:
- lookup your registration appointment each term
- register for classes and make changes to your schedule
- pay your bill or authorize someone to pay on your behalf
- view your financial aid information
- check your grades
- review your GenEd progress
- request official transcripts
- and more!
To
access Online Services:
- open the Current
Students page
- click the link under "Towson Online Services" on the right
side of the page
- sign in using you NetID
- click "Self Service" in the Menu box
- click "Student Center" in the Menu box
Student
Center provides access to your academic and business records. Self help
resources are available from OTS.
Your Online Courses : : log in to
Blackboard for your online and hybrid courses
LearnOnline (Blackboard) is the campus system that supports TU's online and
partially online courses, as well as online elements of traditional classroom
courses. Through Blackboard, you will:
- access course documents and assignments
- participate in class discussions
- take quizzes and exams
- check your course grades
- and much more
To
access LearnOnline/Blackboard:
- open the Current
Students page
- click the link under "LearnOnline" on the right side of the
page
- login using you NetID
Self help resources are available from OTS.
Your Network File Space : : use
WebDisk and H Drive to manage your files on the network
In addition to saving your files to hard disks, DVDs, CDs and USB flash drives,
you can also save to your WebDisk,
and subsequently retrieve your files via any Web browser. Further, whenever
you log on to a computer in a campus computer lab, your WebDisk will be
instantly available as your H
Drive. (You can also mount your WebDisk as a network drive on your home
computer using our VPN client and the path \\tiger\yourNetID; OTS offers
instructions here.) This 1GB resource represents an excellent place to keep
safe and portable your most important files. And, you can use the included "WWW"
folder to publish your own Web site.
Self help resources are available
from OTS.
Your Web Site : : develop and
share your own student Web site
You've got a Web site at http://tiger.towson.edu/~yourNetID;
and whenever you are ready, you may begin editing and developing your site using
a variety of software tools. Microsoft SharePoint Designer 2007, the current
campus standard, is available on TU's Virtual
Workspace (http://vw.towson.edu)
and as a free
download from Microsoft.
Self help resources are available
from OTS.
Your Wi-Fi Service : :
connect to one of the area's largest wireless networks
Towson University maintains one of the largest wireless networks in the
Baltimore metro area. Consisting of both a guest network and a secure network,
the service spans the entire campus. All you will need is a laptop or handheld
computer with wireless networking functionality.
Self help resources are available
from OTS.
Your Web Gateway : : open
Current Students for links to all things Towson
The Current
Students page features links to
the services and information resources you are most likely to need. It is a good
starting point for your academic browsing sessions. To access this gateway,
click one of the many "Current Students" links on this or numerous other TU
pages, or enter students.towson.edu into your browser.
Your Tech Workshop & Playground : :
explore the SCS Lab, Learning Center and Studio
As noted above under Your Tech
Support, SCS is a family of support services located on the first floor of
Cook Library. Hours of operation vary, but most of the year SCS is open 89 hours
a week.
The SCS Computer Lab offers
computing hardware, software and work space to all students--regardless of
major--on a walk-in basis. Although configured for independent work, the Lab is
staffed by students capable of orienting users to resources and answering
general questions. The SCS Lab is also a burgeoning digital art gallery
featuring products of creative computing by TU students. Please consider
submitting your own work!
The SCS
Learning Center (LC)
complements the Lab and Service Desk offering individual and small-group
consulting and collaboration work areas. In addition, the LC maintains a
collection of hardware and software for more specialized applications, such as
poster production, digital photography/videography, and multimedia production.
The SCS
Studio provides an ideal space--adjacent
to the Lab, in CK 36--for audio and video production, as well as
presentation rehearsals. Students may reserve the SCS Studio for up to two hours
at a time by calling, writing or visiting SCS in CK 35.
See the SCS
Web page for additional
information of these services and areas.
Your Protection from Malware : :
download and install free antivirus software to surf safely
Towson University recommends that students install, run and regularly update
Microsoft Security Essentials on their Windows--or
ClamXav on their Mac--personal computers free of
charge. To download installation files and instructions:
- open the Current
Students page
- click "Software Downloads" under the "Help" heading
- click "For Faculty, Staff and Students" beneath the opening
paragraph
- login using you NetID
- read and follow the instructions under "Antivirus
Software for
Windows and Macintosh"
Remember, SCS can
help if you hit a snag.
OTS strongly suggests
that resident students remove all other antivirus software from their computers
and download, install and use the antivirus software described
above. These specific vtitles offer the best
compatibility with the Cisco NAC program required to access the ResNet and,
consequently, they promise the most trouble-free protection.
Your ResNet : : keep your campus
digs plugged in to the Residential Network
Student Computing Services (SCS) supports the campus ResNet (residential
network) with:
- general advice and troubleshooting via e-mail and telephone
- assistance with antivirus software installation and
configuration
- on site repair of university networking equipment
- self help resources
Further,
SCS maintains a separate set of Web pages for
ResNet Support.
Other TU Technology Services & Topics
Register for Emergency Alerts : :
get public safety alerts via e-mail and text message
To register for immediate notification via e-mail and/or text message in the
event of a public safety emergency, school closing, or severe weather warning:
- open the University
Police page
- click "Emergency Text Alerts"
- click "Register for Alerts"
- log in using your TU NetID (see note below)
- complete the registration form and click the "Create
Account" button
Note that after you have completed the registration process, you will no
longer use your NetID to login to this service. Instead you will use the
username you provided in the process of signing-up. The University Police,
rather than OTS, support this system.
Manage Your OneCard Account Online :
: check your balances and make deposits online
To look-up your dining plan balance, make deposits, allow your parents to make
deposits, register for low balance notifications, and find off-campus businesses
that accept the OneCard, sign-up for Web access to your OneCard account:
- open the OneCard page
- click "Sign Up Now" in the upper right corner
- click "Manage Your OneCard Account"
- enter your 7-digit OneCard ID Number and click "Next"
- follow the on-page instructions to complete the registration
process
Note
that this service uses your OneCard ID rather than your NetID and is supported
by Auxiliary Services (410-704-2530). And remember, like resident students,
commuters may also use their OneCards to make purchases across campus and in
many locations throughout Towson!
Get a Job! : :
learn about employment opportunities and make profitable
connections
The Career Center offers Hire@TU, an online database of internship,
employment, networking and career event opportunities. To start your job search,
visit the Career Center site.
Note that Hire@TU does not use your NetID and is supported by the
Career Center (410-704-2233).
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Administration and Finance Questions
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