Beginning Monday, March 26, 2012, at 7:30 a.m., Perceptis will no longer be providing phone and chat support for Smart Classrooms and Computer-Equipped Teaching Labs. OTS managers and staff will start picking up support telephone calls for the remainder of the spring semester until an alternative support structure can be implemented.

Please continue to call the same telephone number as posted in classrooms: (877)xxx-xxxx. The call will be routed back to the campus automatically. OTS staff who specialize in classroom technology will take your calls instead of Perceptis.

Participating Colleges

College of Business and Economics
College of Liberal Arts

Buildings Served (Smart Classrooms and Computer-Equipped Labs Only)

• Liberal Arts Building
• Lecture Hall
• Stephens Hall (College of Business and Economics classrooms only)
• Psychology Building (Rooms 205, 206, 208, 407, 507)

Availability and Use of the Service

Service will be provided Monday through Friday from 7:30 a.m. to 8:30 p.m. throughout the Spring Semester 2012. Instructions, including the telephone number are posted at the podiums in classrooms covered by the pilot.

Frequently Asked Questions (FAQ)

Click here. A PDF version is also available in the Resources and Documentation section below.

Eligible Callers

Telephone calls may be made by any faculty member, student, staff member or guest speaker who is using one of the smart classrooms or computer-equipped teaching labs who is trying to use the instructional technology in the room (computer and audiovisual presentation system).

Notifying and Engaging On-Campus Support

The support agent will notify your college's technology coordinator or assign a technical support technician on campus for on site help or further assistance if your particular problem cannot be resolved by telephone support.

In-Scope Services

Support is meant to provide first-line-of-defense "rescue" assistance to faculty and others who have problems in a smart classroom or computer-equipped teaching lab. This service can be used to get help or report a problem with the classroom podium computer, audiovisual system, or student computers; for help logging in or with your NetID; for help with common software or websites used for in-class instruction (including Blackboard); or for problems with network connectivity.

Out-of-Scope Services

People with problems with computers in their office, remote access from home, general "how to" help for non-classroom software, and all other matters should contact the OTS Faculty/Staff Help Center. We offer a similar after-hours-only telephone and chat service for general support issues through a different telephone number and chat link. Listen to the after-hours recording when calling the Faculty/Staff Help Center or check the website for more information.

Future Expansion

This initiative will be evaluated at the end of the Spring 2012 Semester. If successful, it will be considered for expansion to other colleges, departments, and classrooms at Towson University and select off-campus centers.

Quality Assurance Surveys

People who call will receive a questionnaire by e-mail and will be asked to evaluate the quality of service provided. Additional evaluation may be requested. Please provide as much information as you can about your experience. We are interested in hearing from you whether you were happy with the service or not.

Resources and Documentation

Planning, Operations, and Resource Development

Office of Technology Services

Coordinating Council

Comments or Suggestions

Click here if you would like to provide the coordinating council with general comments, suggestions, or feedback about this pilot initiative. A form will open in a new window.