Training and Development Schedule - Office of Human Resources

Schedules for Your Reference Fall 2010 Spring 2011 Fall 2011 Spring 2012 Fall 2012
Compliance Training Computer-based Training offered by OTS
Remaining Spring 2012 Schedule Please Note: If Towson University opens late on a date in which a workshop is scheduled, the workshop will be cancelled and rescheduled as soon as possible.

Date	Time	Location	Event
Want to register for upcoming workshops?			Please click on the Course Registration link.
February 14, 2011	9:00 am - 1:00 pm	University of Baltimore Student Center, Bogomolny Room	Building Bridges Across Maryland - For Administrative Support Staff Staying Organized While Balancing Multiple Priorities (Session VI) [Invitation only Program]
February 14, 2012	12:00 pm - 1:00 pm	AD333	TUSC Brown Bag: Relationship Strategies Presented by: Towson University Staff Council (TUSC) and Rodney Urand, OTS If you are completing a certificate program being offered by the Office of Human Resources, attending this workshop will count as an elective for the Workplace Professional Certificate, Working with Others category or the Management and Supervision Certificate, Effective Communication category. Please RSVP by Monday, February 13 to tusc@towson.edu with the name of the event, your name, and department. Lunch will not be provided, but please feel free to bring your own.
February 17, 2012	8:30 am - 12:00 pm	AD120	New Employee Orientation Presented by: Mike Noll, Office of Human Resources
February 22, 2012	9:00 am - 12:00 pm	AD120	Business Writing I: Communicating Effectively Presented by: Tina Kelleher, Department of English
February 22, 2012	1:00 p.m. - 2:30 p.m.	AD120	Speak Up! Presented by: Debra Seeberger, Office Diversity & Equal Opportunity
February 23, 2012	9:00 am - 4:00 pm	AD120	Creative Leadership Presented by: Laurie Friedman, Strategic Business Consulting
TEC Featured Course of the Month for February			Effective Intercultural Relationships (comm_12_a02_bs_enus) * Can be taken in place of Bridging the Cultural Gap, an instructor-led workshop
Want to register for upcoming workshops?			Please click on the Course Registration link.
March 5 , 2012	11:00 am - 12:00 pm	AD120	Emergency Preparedness/Active Shooter Training Presented by: Environmental Health & Safety and the University Police Register
March 8, 2012	9:00 am - 12:00 pm	AD120	Mock Hearing Presented by: Jo Ann Joseph, Office of Human Resources
March 8, 2012	1:00 pm - 4:00 pm	AD120	Critical Thinking and Decision Making Presented by: Mike Noll, Office of Human Resources
March 12, 2012	9:00 am - 12:00 pm	AD120	Working With Transgender Students on the College Campus Presented by: Center for Student Diversity
March 13, 2011	9:00 am - 1:00 pm	TBD - if needed	Building Bridges Across Maryland - For Administrative Support Staff Alternate Session Date (in case of inclement weather) [Invitation only Program]
March 16, 2012	8:30 am - 12:00 pm	AD120	New Employee Orientation Presented by: Office of Human Resources
March 21, 2012	1:00 p.m. - 2:30 p.m.	AD120	Speak Up! Presented by: Debra Seeberger, Office Diversity & Equal Opportunity
March 22, 2012	9:00 am - 12:00 pm	AD120	Grammar II: Finding Your Inner Grammar; Use What You Know to Write What You Mean Presented by: Carol Pippen, Department of English
TEC Featured Course of the Month for March			Managing Workforce Generations: Introduction to Cross-generational Employees (mgmt_20_a01_bs_enus) * Can be taken in place of Building Bridges Across Generations in the Workplace, an instructor-led workshop
Want to register for upcoming workshops?			Please click on the Course Registration link.
April 2, 2012	11:00 am - 12:00 pm	AD120	Emergency Preparedness/Active Shooter Training Presented by: Environmental Health & Safety and the University Police Register
April 5, 2012	9:00 am - 12:00 pm	AD120	Time Management for the Busy Professional Presented by: Mark Emmel, Training and Development Manager, Office of Human Resources, University of Baltimore
April 11, 2012	10:00 am - 12:00 pm	AD120	Accounts Payable Presented by: Financial Services Register here
April 11, 2012	1:00 pm - 4:00 pm	AD120	Procurement & Contracts 101 Presented by: Procurement Register
April 12, 2012	9:00 am - 12:00 pm	AD120	Student Employment Presented by: Financial Services Register here
April 17 , 2011	11:30am - 1:30pm	Loyola University in Maryland, Timonium Center, Room 28	Building Bridges Across Maryland - For Administrative Support Staff Graduation [Invitation only Program]
April 20, 2012	8:30 am - 12:00 pm	AD120	New Employee Orientation Presented by: Office of Human Resources
April 26, 2012	1:00 p.m. - 2:30 p.m.	AD120	Speak Up! Presented by: Debra Seeberger, Office Diversity & Equal Opportunity
TEC Featured Course of the Month for April			Successfully Coaching Relationships (mgmt_09_a02_bs_enus)
Want to register for upcoming workshops?			Please click on the Course Registration link.
May 7, 2012	11:00 am - 12:00 pm	AD120	Emergency Preparedness/Active Shooter Training Presented by: Environmental Health & Safety and the University Police Register
May 10, 2012	9:00 am - 4:00 pm	AD120	Emotional Intelligence in the Workplace (for supervisors/managers) Presented by: Joe Raia, Glimmerglass Consulting and Training
May 16, 2012	9:00 am - 12:00 pm	AD120	Conflict Resolution: Tools and Techniques for Supervisors Presented by: Mike Noll, Office of Human Resources
May 18, 2012	8:30 am - 12:00 pm	AD120	New Employee Orientation Presented by: Office of Human Resources
May 23, 2012	9:00 am - 12:00 pm	AD120	Ally Training (formerly Safe Space Training) Presented by: Center for Student Diversity
TEC Featured Course of the Month for May			Listening to Comprehend (comm_03_a02_bs_enus) or Enhancing Listening Skills (comm_03_a04_bs_enus) * Can be taken in place of Listening - the Key to Effective Communication, an instructor-led workshop
Want to register for upcoming workshops?			Please click on the Course Registration link.
June 4, 2012	11:00 am - 12:00 pm	AD120	Emergency Preparedness/Active Shooter Training Presented by: Environmental Health & Safety and the University Police Register
June 15, 2012	8:30 am - 12:00 pm	AD120	New Employee Orientation Presented by: Office of Human Resources
TEC Featured Course of the Month for June			Managing Delegation (mgmt_07_a03_bs_enus) * Can be taken in place of Delegating for Results, an instructor-led workshop

Towson University Professional Development Competencies

Communication
Utilizes strong listening skills to formulate direct, responsive answers to questions; organizes and expresses ideas clearly both orally and in writing; keeps others informed of the status of projects and activities; ensures that regular communication occurs based on the needs of the project or the individual; clarifies the meaning and intent of others’ communication when it is unclear; tailors communication to the level and experience of the audience; uses analogies, visuals, and other techniques to effectively communicate complex ideas; creatively identifies and utilizes effective communication channels and method.

Customer Service
Treats customers courteously; responds to customer requests in a timely manner; takes responsibility to resolve customer complaints; proactively identifies customer needs; elicits feedback from customers to monitor their satisfaction; creates strategies to help the University serve customers more effectively; considers both short- and long-term interests of the customer in making service decision.

Diversity
Demonstrates commitment to the University’s diversity goals; supports equal and fair treatment and opportunity for all; deals effectively with people of all races, nationalities, cultures, abilities, ages, genders, sexual orientations, etc.; demonstrates respect for opinions and beliefs of others.

Leadership
Demonstrates a long-term strategic focus; acts as a catalyst for change; builds and shares the vision with others; inspires, motivates, and guides others to goal achievement/accomplishment; develops networks and builds alliances; identifies the internal and external politics that impact work.

Management & Supervision
Sets clear goals and expectations for staff; provides challenging tasks and assignments to subordinates; holds staff responsible and accountable for their work; delegates clearly and appropriately; delivers timely and meaningful guidance and feedback.

Financial & Technical Skills
Demonstrates the functional and technical knowledge and skills to do the job at a high level of accomplishment; learns technical and business skills quickly; applies knowledge and learned skills to the workplace. (Majority of courses offered through the Office of Technology Services, Financial Services, and Management Advisory and Compliance Services.)

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OFFICE OF HUMAN RESOURCES

Training and Development Unit