Management & Supervision Certificate

Core Courses
IL	What Every Towson Supervisor Needs to Know	IL	Emotional Intelligence in the Workplace
IL	Jack Cade's Nightmare - A Supervisor's Guide to Laws Affecting the Workplace	IL	Successfully Managing Change
IL	Diversity: Can It Work for Me?	IL	Conflict Resolution: Tools and Techniques for Supervisors
IL	Performance Reviews: Conducting Effective Reviews	IL	Customer Service Excellence OR Customer Service in Higher Education

Elective Courses (choose 4 of the following): at least 1 must be from each of the following categories: Managing the Work and Effective Communication

Making the Transition
EL	Becoming a Manager (MGMT0001)
Diversity
IL	Building Bridges Across Generations in the Workplace	EL	Why Diversity Matters (HR0021)
IL	Overcoming Roadblocks in Gender Communication	EL	Diversity in the Future (HR0024)
IL	Bridging the Cultural Gap	EL	Diversity in the Workplace (HR0152)
IL	Civility in the Workplace
Change Management
EL	A New Manager's Role in the Company's Future (MGMT0004)	EL	Incorporating Change in Your Organization (MGMT0183)
EL	Beginning the Change Process (MGMT0181)	EL	Communicating During Organizational Change (PD0193)
EL	Managing Through the Change (MGMT0182)
Managing Employees and Performance
IL	Interview and Selection Techniques	EL	Identifying Problem Performance (MGMT0162)
IL	Hiring Staff	EL	Improving Problem Performance (MGMT0163)
IL	Coaching and Counseling for Improved Performance	EL	Giving Feedback: A Manager's Guide (COMM0525)
IL	Employee/Employer Relations and the Supervisor	EL	The Manager as Coach and Counselor (MGMT0113)
IL	The Courageous Follower	EL	A Manger's Primer for Ensuring Accountability (MGMT0115)
IL	Mock Hearing	EL	Energizing and Empowering Employees (LEAD0123)
EL	Continuous Performance Assessment (MGMT0341)
Managing the Work
IL	Delegating for Results	EL	Critical Thinking Skills for Managing (PD0254)
IL	Critical Thinking and Decision Making	EL	Decisions and Risk (PD0243)
IL	Project Management	EL	Planning Effective Meetings (COMM0331)
IL	Time Management for the Busy Professional	EL	Process Management Skills (MGMT0123)
EL	Managerial Business Ethics (PD0172)	EL	Managing the Delegated Environment (MGMT0263)
Effective Communication
IL	Writing Like It's Your Job:  Business Writing for the Rest of Us (Business Writing II)	EL	Leading Effective Business Meetings (COMM0332)
IL	Finding Your Inner Grammar: Use What You Know To Write What You Mean (Grammar II)	EL	Professional Assertiveness (COMM0171)
IL	Conducting Effective Meetings	EL	Presenting to Succeed (COMM0301)
IL	Listening - The Key to Effective Communication	EL	Delivering Your Message (COMM0302)
IL	Ready, Set, Present! The Essentials of Effective Presentations	EL	Listening for Comprehension (COMM0152)
IL	What's Your Type? The Myers-Briggs Type Indicator	EL	Writing with Intention (COMM0011)
EL	Lead and Communicate Effectively as a New Manager (MGMT0003)	EL	The Mechanics of Effective Communication (COMM0002)

* IL= Instructor Led Training (Traditional Classroom Training)

*EL = eLearning via the Internet (TEC)

Note: Franklin Covey's 7 Habits of Highly Effective People for Managers workshop will count as an elective in the following categories: Effective Communication, Manageing Employees and Performance, and Managing the Work.

Note: Franklin Covey's Focus workshop will count as the Time Management elective in the Managing the Work category.

Note: The previously offered course, Yakkety-Yak: A Public Speaking Workshop, will count as an elective in the Effective Business Communication category for this certificate

Note: The previously included course, Reviewing Performance (MGMT0342), will count as an elective in the Managing Employees and Performance category for completions prior to July 2007.

Note: The previously included courses, Delegation Basics (MGMT0261) and The Personal Approach in Delegation (MGMT0262), will count as electives in the Managing the Work category for completions prior to July 2007.